Why I hate Blockbuster
I don’t hate Blockbuster in Brooklyn, New York.
I hate blockbuster.com
Sure they have every movie, but if you ever sign up with Blockbuster Online you will understand myhate for Blockbuster.
I signed up for a plan for $19.99. I expect to pay $19.99. when I received bills for almost $23.00, I asked what the additional charges were for. Taxes, I was told. Why am I being taxed on a membership? I am not taxed at my gym for membership and I am not taxed at any other social club for my membership. I did not purchase the movies, I purchased a membership.
Next, I signed up for the plan that allows you to rent movies and then return them to the store and get more free movies. It was summer time and I had plenty of time for movies, so I was returning to the store several times a week. Ahhhhhhh not so profitable to Blockbuster so they trottled the movies. This means that they slowed down the movies from being sent to me. When I complained in a letter, the associates wrote back that it must be the mail system.
After being trottled for awhile, Blockbuster sent me an e-mail to say that after being charged $19.99 a month for three months, now I was going to be charged $24.99 a month plus tax because the plan that I signed up for was no longer available. Without my permission, they charged my card. Thankfully American Express understood that was not acceptable and removed Blockbusters charge.
Hugs,
marlene
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