Home Depot Poor Customer Service Brings this Store Down
We ordered fencing and sheds from Home Depot. The store set up delivery for 11/28/09. During the afternoon, we called the store because we hadn’t heard anything. The associate who answered the phone would not even check on our delivery/order because she said we needed to wait until 6pm for all deliveries to be delivered.
At 5:40 we called the store and after calling the store 4 times, we finally are given to management (associates who answered the phone would not give their name when asked either!) The manager said there wasn’t anything she could do and understood why we would be annoyed that we waited the whole day for a delivery that never came. We explained that we had family and friends waiting all day to install our fence and sheds. She removes the $75 delivery charge and rescheduled for the following Saturday 12/5/08. Losing a day waiting for a delivery is worth more than $75. Not having our family and friends around to help setup the fence is also now a problem.We complained to the Home Depot Care e-mail and to @HomeDepot. Michael told us that we would have delivery for us the following Saturday. DUHHH we already set it up. He then said we would be taken care of by the Home Depot Management.
I asked Michael for the Manager’s name and he didn’t give it to me. On 12/5/09, we were suppose to be delivered to first around 8:00 am. The manager calls early and says that we are second (20 minutes later). The Home Depot delivery men kept calling and saying that it was going to be later. They delivered at 11:53 am. It was snowing and raining at this point. We have an empty garage for them to place the materials. They dump it outside the garage. THAT’S JUST TERRIBLE SERVICE. Then they leave the wood that the materials sits on at my house as well. Every other place that delivers removes all materials from the area.
I complained to @HomeDepot online and they said they will look into it. No one there does anything to resolve our situation. We were promised a delivery on 11/28, when it fell through because of Home Depot’s employees, then Home Depot should have stepped up and taken care of us. We were promised we were going to see some kind of recuperation, but we received late and substandard delivery.
We ordered from Home Depot because the Big Max Rubbermaid house isn’t sold at Lowes. In a time when consumers have a choice, I would think stores and especially their corporate offices would be making sure that customer service was top notch. Home Depot should spend less money on commercials and more on training employees to record delivery dates and offer acceptable forms of customer service.I challenge Home Depot to call my local store and ask employees for their names. The fact that employees are not introducing themselves when they answer the phone shows that training has not been done properly at this store.
Hugs,
marlene
Topics: Brooklyn | 6 Comments »
December 10th, 2009 at 6:22 pm
Arby,
I think that the Leavenworth, Kansas store should lend the Brooklyn, Hamilton Avenue store some of it’s people.
LOL you still don’t trust them.
December 10th, 2009 at 9:27 pm
Apparently, Home Depot is not stalking my site. IP address: 165.130.136.210
Someone from the Home Depot office has looked at my site 7 times in one day, but not one has done anything even though they knew of the situation since November 30th.
December 10th, 2009 at 9:52 pm
Home Depot needs to retrain their employees because people listen to negative press much more easily than stupid commercials.
To hear that you spent thousands and you received bad service without the corporate office stepping in and compensating you shows that Home Depot lost its touch with people.
Employees from Home Depot should not be stalking your site – it’s fine to look once, print and move on, but to repeatedly come to your site is a problem. Many companies hire young college students or fresh out of college grads to run their customer service. I would print and report this whole situation to the company because this is a matter of disrespect.
December 10th, 2009 at 5:04 pm
Hey – Thanks for stopping by my blog. I need to write the follow-up on the Home Depot post. Home Depot in Leavenworth, Kansas, has switched into high energy ass-kissing mode. It’s amazing. You can’t scratch your nose without someone in an orange apron offering to help. I suspect “Michael” from Home Depot Customer service is a generic name for every customer service rep who works for the company.
I still don’t trust them.
I really like your music selection.
December 11th, 2009 at 3:51 pm
Home Depot’s Corporate office should have handled this by now because you were getting a pretty large order.Fencing right? Either they are understaffed or poorly trained employees that don’t know how to handle this.
I can’t believe they delivered during poor weather and didn’t put the order into your garage? That doesn’t make sense. And when you reported it to the Home Depot associate, he should have let someone who could handle the situation know that there is a serious problem with that store and the employees.I’m glad that you aren’t just “accepting it” as “the norm”
December 21st, 2009 at 8:48 pm
thanks for info,i think they are understaffed or poorly trained employees that don’t know how to handle this.