We Stopped Banking With Chase Today
I recently celebrated another birthday. Strangely on the night of my birthday, I received a call from Chase Bank. I looked at the clock and could tell that the bank was closed at this time so I thought something was wrong. I picked up the phone and an associate from the Bay Ridge 3rd Avenue branch of Chase was on the phone. I asked him if everything was alright and he told me that my bank account information was incomplete. I thought right away that this was a scam call because we did both our mortgage and the refinance of our home through. When you apply for a mortgage, the bank asks you for every bit of information about you and your assets. When we applied for a refinance just a few years ago, we had to do the same thing again. Even though we were Chase customers we had to provide every document. I asked the bank associate to have a manager call me because something was wrong. The bank manager named Bilal called us and I asked him if he was looking at my bank records on the computer. He said he was. I asked him if there was anything he could tell me about my date of birth. He hesitated and said no. I asked him the question again. It was my birthday, if he was looking at my record, he would have been able to tell me that, right?
Bilal told me that Chase was going to send me a letter. I told him if Chase sent us a letter asking for any info, we would stop banking with them because they have every bit of info in our mortgage and refinance documents.
No letters came that week, but we received a letter on the following Thursday. I called the number on the letter and 877-382=8854 and I spoke to four associates. Most of the associates didn’t know what they were talking about and I suspect the letter was a fake because it was signed by Mike Andrews. Andrews does work for Chase, but in Ohio. The letter has a Texas address on it.
I don’t know if the number is Chase’s or not, but I do know that Chase’ customer service has continued to dwindle as the years have gone one. Remember when you could walk into a bank and the associate knew you? Those days are over.
Hugs,
marlene
Topics: Uncategorized | No Comments »