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  • December 2, 2017

    NYCTrees – No Show in Brooklyn

    nyctrees nyc tree delivery service Brooklyn Christmas tree service fail



    NYC Trees had a deal for Black Friday. I thought it would be a good idea to have them deliver during the week so  we could get up early on Saturday and decorate. I put in an order.


    Yet,  NYC Trees didn’t deliver and they didn’t call or e-mail to say there was any problems. How can they be the #1 delivery service if they fail to deliver and don’t even contact a customer?


    I checked my credit card and I was charged for the items already.


    When I called the number that my credit card company had for NYCTrees, the number was out of service. When I called the number on their website, it was a Google number and there is no answering machine.


    I finally get someone on the phone, but they weren’t able to locate my account with the order number. She located it with my name and asked me if I rescheduled the delivery. We hadn’t.


    The woman rescheduled delivery for the early evening between 5 and 8 pm and apologizes for the delay.


    Right before 8 pm, the delivery man called and said he will be here within 45 minutes.


    At 8:30 pm, we received another call saying the driver was still in Manhattan.


    We cancelled the order because we can just get supplies locally without all of the hassle and complaining.  If a company can’t handle delivering to Brooklyn, they shouldn’t offer it.  Maybe NYCTrees is a good company for Manhattan residents, but it wasn’t good for us in Brooklyn.




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