I spoke with Mindy Clayton at Chase Bank on Thursday, December 6, 2012. Ms. Clayton seemed ambitious and helpful. On Friday, December 7, 2012 – I received the e-mail below:
The e-mail made it still look like she was going to help us, right?
At the end of the day on Monday, she had not returned our call. I left her voicemail – no call back.
Tuesday still no response. Another JP Morgan Chase Bank customer service fail.
12/12 Update: Ms. Clayton wrote and said she called us. There are no messages on our cells or home phones and there are no numbers on our caller ID that don’t belong to family or friends. She asked the mortgage processor to write and tell us to call between 6:30 pm and 8:30 pm. I tried twice and she didn’t answer. (12/13/12 edit: She writes and says that she meant her cell phone because she was traveling. Wouldn’t someone experienced offer that information instead of asking people to call them. We didn’t receive a callback today.
12/13/12 – Leon sent Mindy five questions. She didn’t answer any of them and told Leon she would call him. She didn’t call.